Common Questions and Quick Solutions
Whether you’re building a custom product, experiencing a website issue, or have a question about shipping, we’ve got you covered. Below are some of the enquiries we receive, along with straightforward solutions to get you back on track quickly.
Trouble with a Custom Build Product
If you’re having difficulty with a Custom Build item, our sales and rigging team are on hand to help you choose the right options and can even process your order over the phone.
You can also refer to the Custom Build Instructions Video Tutorial in the Knowledge Centre, which explains the full build process, including measuring and finishing.
A small number of customers occasionally experience issues when adding completed custom products to the basket. If this happens, try switching to a different browser or device (PC, laptop, Mac, tablet).
Website Errors
If something on our website has caused frustration while placing your order, we sincerely apologise. Our Sales team is always ready to help if you encounter a problem.
Contact forms and emails are monitored outside office hours for urgent enquiries.
Shipping Issues
No Carriers Available / Shipping Price Looks Incorrect
Some products aren’t automatically available for certain destinations due to weight, size, or hazardous content.
Occasionally, the shipping price generator may also glitch.
If this occurs, please use the “Quote Required” option at checkout, or request a shipping quote by phone or email.
Adding Items to an Existing Order
We’re happy to add items to your order as long as your package hasn’t already been dispatched.
You can:
Call our sales team on 01297 20744 as soon as possible, or
Place a second order and select “Addition to Current Order” at checkout (as long as it doesn’t materially affect shipping costs)
If unsure, select the same shipping option as your original order. We will combine the orders and apply any appropriate refund to your second order.
Next Steps
Please register an account if you haven’t done so already—this makes it easier for us to locate your basket and helps you complete your order or enquiry.
Having your full delivery address also helps us generate accurate shipping quotes much more quickly.
You can get in touch by completing the form below, or via:
Phone: 01297 20744
Email: sales@jimmygreen.co.uk
Team Jimmy Green is always delighted to provide cheerful assistance.
We welcome feedback – your comments help us continually improve your experience.
More Answers & Resources
Our Knowledge Centre offers a wealth of useful information, including:
Out of Hours Support
Current Office Hours: Monday–Friday: 9am–5pm Saturday: 9am–2pm
Phone: 01297 20744 – You can leave a message out of hours.
Contact Form & Email: sales@jimmygreen.co.uk – Both are monitored frequently outside normal hours, including early mornings, late evenings, weekends, and bank holidays.