Shipping

Please allow time for the Rigging Team to complete your custom splicing or rigging order. The lead time varies according to the workload. The current lead time is displayed at the top of the home page.

We always strive to complete custom orders as quickly as possible. However, our Rigging Team is typically in high demand.

We send out a large number of custom orders every day:
This list is not exhaustive but includes rope with splices, whippings, wire rigging with swaged terminals, webbing jackstays with sewn loops, sewn canvas shapes, rope ladders and many other bespoke items
e.g. Handy Billy Purchase Systems, Dyneema Loops, Low Friction Rings with Dyneema loops, Webbing Soft Shackles, and Webbing Sail Ties.

Please consider upgrading to the Priority Service if you have a required delivery date.
Please don’t hesitate to reply to your order acknowledgement email or call 01297 20744 to speak with a member of the Jimmy Green Team.

If you choose to pay for a Priority or Express Service, we will do our best to deliver within the specified time frame.

We are aware that the couriers appear to surcharge significantly in much of Scotland, leaving our customers somewhat nonplussed and aggrieved.
We have a sizeable following north of the border and value your orders, so we work diligently to research the most economical and efficient shipping options.

There are different charges for

1. Scottish Highlands and 2-Day Remote Area
   N.B. Our carriers classify some Scottish Postcodes as a 2-Day Remote Area, even though they are not in the Scottish Highlands.
   We do apologise, but unfortunately, it is beyond our control.
2. Islands including, e.g. Northern Ireland, Isle of Wight, Isle of Man, Scilly Isles and all Scottish Isles – the Channel Isles are covered separately; see below

Parcels up to 2kg can be sent by Royal Mail at the same rates as the rest of the UK.

Parcels from 2kg up to 30kg can go by Parcelforce (or DHL to some islands) at reasonable rates, especially if you optimise the 30kg 🙂

The costs rise substantially when parcels weigh more than 30kg, are longer than 1 metre or if the couriers classify the contents as hazardous.

Restricted Goods to Highlands and Islands

This is the Jimmy Green Team umbrella name for anything either over 1 metre in length or classed as hazardous by the couriers.
Royal Mail and Parcelforce have completely banned a wide range of items.
This list is not exhaustive, but the banned list includes, for example, any liquids, oils, pastes, aerosols, gas canisters, paint, antifouling, fire extinguishers, knives, lifejackets, liferafts and, of course, pyrotechnics.
All the remaining couriers impose significant surcharges, which, although partly subsidised by JGM, are reflected in our shipping rates.

If you add restricted goods to your basket, when you log in to your account, you will encounter our Quote Required option at checkout.
This means we will research the most economical or the quickest option for you – it does not mean the shipping is free.
Please don’t hesitate to contact us, referring to your basket or complete your order with or without payment while you wait for us to send you a shipping quote.

Prices exclude UK VAT for deliveries to the Channel Islands.
Parcels up to 2kg can be sent by Royal Mail at similar rates to the rest of the UK.
Parcels from 2kg up to 30kg can go by Parcelforce at reasonable rates, especially if you optimise the 30kg 🙂
We use DHL and our pallet carrier partners for shipments weighing between 30kg and 1000kg.
DHL Express is available for priority shipping with a maximum weight of up to 40kg.
DHL Express is a priority shipping option.

You can be confident in placing an order with Jimmy Green Marine, as we have extensive experience in exporting worldwide. As a team, we ensure you get the best possible personal service.

We prefer you to order online, but please feel free to call us if that is helpful – we have a mobile number to accept wi-fi calls.

If your internet is patchy, making it challenging to order online, we can also take your instructions by email and load the order for you.

Please remember that you’ll need to register and sign in to the website for it to recognise the delivery destination.
Shipping is calculated by weight and delivery address.
Please note that we may need to contact you for extra payment if you are in a remote area.
If you have any doubts, select ‘Quote Required’ at checkout, and we will research the best options from our extensive range of worldwide courier services to find the most suitable solution for you.

UK VAT is deducted from our export prices.

If you need help completing your order, we are here to assist you by telephone or email, providing information on a suitable specification for your application.
Please let us know if the website is not providing a viable shipping option, and we will resolve the issue.
If you need assistance with your purchase, we are here to help.

You will encounter our Quote Required option at checkout if you add goods to your basket that fall outside the automated shipping calculation parameters.
This means we will research the most economical or the quickest option for you – it does not mean the shipping is free.
Please contact us referring to your basket, or complete your order with or without payment while you wait for us to send you a shipping quote.

There is a method to save your order at checkout without committing any funds.
You can use the ‘Payment by Transfer’ option while we find a solution, e.g. if we need to quote you a special shipping price.

If we notice a possible mistake in your order, we will email you to check.

If you need something urgently in a remote part of the world, we will expedite it, but we will be honest about how long we think it will take to arrive.

We use DHL, UPS or FedEx for all our urgent air express deliveries because they have an excellent reputation for delivering parcels promptly.

We send export orders daily, offering a variety of shipping options.
We regularly send heavy pallets loaded with, e.g. Anchor Chains, Anchors, to Europe, and also (more often than you would expect) to overseas destinations.

You can rely on Team Jimmy Green to do their best for you. We want you to buy again 🙂

Tax

VAT is payable within the UK, except in the Channel Islands.
UK VAT is not payable on export orders.

Import Duties

UK VAT (20%) is deducted from our prices for export.
Please note that any tariffs, duties, taxes and related commissions charged by the importing customs authority are the customer’s sole responsibility.

UK VAT (20%) is deducted from our prices for export.

You will be required to pay VAT at the applicable rate in the country where you receive the parcel upon arrival.
VAT in the EU varies from country to country (19%-25%)

The United Kingdom has a tariff-free arrangement with the European Union.
Export to the EU from the UK requires an EORI number – for Jimmy Green Marine, the number is EORI GB 979342765000
There should be no import duty to pay on deliveries to the EU where the country of origin is the UK or the EU.
Most of our products are sourced in the UK or from the EU.
However, there may be an import duty to pay for those manufactured outside the UK or the EU.
This varies according to the international commodity code for each product, but is mainly around 2.5% to 3% for marine accessories.

N.B. Sarca Excel anchors are manufactured in Australia and should not attract extra import duty.

Regardless of whether there is any duty to pay, there will be a Customs Clearance/Courier Administration Fee to pay on receipt of your parcel.
This varies from country to country, but the minimum going rate is around 15 euros. There appears to be a sliding scale corresponding to the value of the parcel, although the rate is not transparent. There may also be an additional administration fee if the order value exceeds 1000 euros, although there is no warranted reason for this.

Our export invoices include all the necessary documentation for a trouble-free parcel delivery service to the EU:

• GB EORI number
• International commodity codes
• Country of Origin Statement
• Invoice showing separate values for goods and the shipping fee

Unfortunately, VAT will almost certainly be charged on the value of the shipping as well. This is beyond our control. The answer is certainly not to exclude the value of the shipping from the invoice, as we have found that this can result in them basing their charge on an inflated estimate. It may be possible to ask for a breakdown of the total fee and challenge any part of it, but this may delay the release of your parcel.

N.B. Jimmy Green Marine is not responsible for any charges on receipt of the goods, regardless of whether those charges are expected.

The Jimmy Green Despatch Team completes all documentation and administration to ensure that deliveries proceed as smoothly as possible.
We do not charge for this service.
We use DHL, UPS or FedEx for deliveries to the EU because they have consistently demonstrated the most reliable service.
We can use other couriers on request.

Export to Greece

The Greek customs clearance process from the UK can prove very troublesome.

Orders over € 1,000 to a private citizen are even more complicated, with many additional forms and administrative tasks to complete, sometimes without success.

Customers with a Greek business agent willing to fulfil the import obligation should be OK, especially if the invoice can show a valid EU VAT registration or EORI number.

Export to Italy

Customer orders over 1000 euros to a private citizen may also involve different forms and administration in some parts of Italy.

Customer Feedback

We welcome constructive feedback on your import experience so that we can better inform future customers.

Export Carriers

• Royal Mail is available for small international parcels up to 0.25kg. Please be aware that this service may be subcontracted to the receiving country’s postal service and can sometimes take several weeks to arrive for some European destinations.
• Express Courier via DHL, UPS or FedEx is a trackable, reliable and swift service – generally two days to most European countries and 3 to 4 days for remote parts of the world. This courier is automatically available at checkout up to a parcel weight of 40kg. Heavier parcels will generate a ‘Quote Required’ option.
• Economy via DHL or FedEx is a trackable, reliable ferry/overland service available to most European countries with a fixed starting rate for parcels up to 30kg and a maximum parcel weight of 50kg.
• Trackable Freight via DHL or a freight forwarder, e.g. World Options – this is a trackable, reliable ferry/overland service available from 50kg up to 1000kg to most countries in Europe and is therefore not automatically available at checkout to some islands in Europe, e.g. Malta – please request an economy shipping quote.

For export, the Express Courier option is treated as a priority.
Your order is naturally treated as urgent and promoted to the top of the queue.
This is particularly significant for splicing and rigging orders.

Royal AirMail, Economy and Heavy Freight are subject to regular despatch lead times.
Royal AirMail may take several weeks to arrive.